I first learned this acronym when I was training to be a coach. Listening (and letting people talk) are more powerful tools for getting to the solution than lecturing. It works beautifully when selling too!WAIT

Keep this over your phone (if you do a lot of phone work) or in your head as you work with people. It’s one of the best pieces of advice I’ve received!

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Nancy Marmolejo

Author Nancy Marmolejo

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